Customer Service Representative Team Lead
Full Time • Sioux Falls
Responsive recruiter
Benefits:
- 401(k) matching
- Competitive salary
- Free uniforms
- Health insurance
- Paid time off
- Training & development
- Vision insurance
About Us
Aire Serv, a trusted name in HVAC services with over 200 locations across the US and Canada, is seeking a Lead Customer Service Representative to join our team. We pride ourselves on our commitment to client satisfaction, quality workmanship, and our core values of Respect, Integrity, and Customer Focus while having fun in the process.
The Role
As a Lead Customer Service Representative, you will be a key member of our team, responsible for managing and leading our customer service operations. You'll oversee a team of representatives, handle high-level customer interactions, and ensure the delivery of exceptional service in line with our company values.
Key Responsibilities
- Manage and train a team of customer service representatives
- Handle complex customer inquiries and escalated issues
- Oversee scheduling and dispatch operations for our service technicians
- Implement strategies to improve customer satisfaction and team productivity
- Collaborate with other departments to streamline operations
- Monitor and evaluate team performance, providing feedback and support
- Identify sales opportunities and contribute to business growth
- Maintain accurate records and prepare reports on customer service metrics
Qualifications
- Minimum 3 years of customer service experience
- Strong communication and interpersonal skills
- Excellent problem-solving and decision-making abilities
- Proficiency in Microsoft Office suite and CRM systems
- Experience in the HVAC industry is a plus
- Ability to work in a fast-paced environment and handle multiple tasks
What We Offer
- Competitive salary range
- Comprehensive benefits package including medical, dental, and vision insurance
- Retirement plan with company match
- Paid time off and holidays
- Ongoing professional development and training opportunities
- Performance-based bonuses and incentives
The Ideal Candidate
We're looking for a self-motivated, energetic leader who excels at managing teams and delivering exceptional customer service. You should be passionate about developing your team, driving operational excellence, and contributing to the company's growth and success.
Apply now to join the Aire Serv family and be part of a team that values your contribution and supports your professional growth. We are actively interviewing for this position - submit your application today for prompt consideration by our hiring manager.
Compensation: $45,000.00 - $60,000.00 per year
We believe in doing the job right. And part of the job is creating a company worth working for. So when you put on that Aire Serv® uniform, you become part of a place that will take care of you the way our franchise owners take care of their own family and friends. Grounded in honesty, integrity, and no surprises. Excellent customer service can’t happen without happy, motivated, and committed employees. Which is where you come in. People like you make what the Aire Serv franchise owners do possible and creating a team that shares and exemplifies our values is as important as providing quality service for heating and cooling systems.
*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Aire Serv® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.
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