Sales & Customer Experience Manager
Sioux Falls
Sales & Customer Experience Manager
Full Time • Sioux Falls
Responsive recruiter
Benefits:
- Free uniforms
- Health insurance
- Training & development
- 401(k) matching
- Bonus based on performance
- Dental insurance
About the Role:
Are you the person who sees opportunities others miss?
Do you enjoy building systems, coaching people, improving performance, and helping customers make confident decisions?
Do you believe sales is about serving customers, not pressuring them?
If so, keep reading.
Aire Serv of the Sioux Empire is looking for a Sales & Customer Experience Manager to help lead the next stage of our growth.
This is not a traditional sales manager position.
You will not spend your day sitting behind a desk reviewing spreadsheets.
You will be in the field coaching salespeople, training technicians, improving follow-up processes, reviewing customer interactions, increasing close rates, and helping us create a world-class customer experience.
We are looking for a dynamic individual to lead our sales efforts and ensure exceptional service delivery in Sioux Falls, SD.
Responsibilities:
- Develop and implement sales strategies to meet revenue targets.
- Oversee customer service operations to ensure high satisfaction levels.
- Train and mentor the sales and customer service teams.
- Analyze customer feedback and sales data to identify improvement areas.
- Collaborate with marketing to promote services and enhance brand awareness.
- Build strong relationships with clients to foster loyalty and retention.
- Manage and resolve customer issues efficiently and effectively.
- Prepare regular reports on sales performance and customer satisfaction metrics.
Requirements:
- Proven experience in sales and customer service management.
- Strong leadership skills with a focus on team development.
- Excellent communication and interpersonal abilities.
- Ability to analyze data and make informed decisions.
- Proficient in CRM software and MS Office Suite.
- Customer-focused mindset with a passion for service excellence.
- Strong problem-solving skills and a proactive attitude.
- Relevant degree or equivalent experience preferred.
About Us:
Aire Serv of the Sioux Empire has been providing top-notch heating and cooling services for years, earning the trust of our customers through quality and reliability. Our team is dedicated to creating a positive work environment where employees feel valued and empowered to succeed.
Compensation: $75,000.00 - $200,000.00 per year
We believe in doing the job right. And part of the job is creating a company worth working for. So when you put on that Aire Serv® uniform, you become part of a place that will take care of you the way our franchise owners take care of their own family and friends. Grounded in honesty, integrity, and no surprises. Excellent customer service can’t happen without happy, motivated, and committed employees. Which is where you come in. People like you make what the Aire Serv franchise owners do possible and creating a team that shares and exemplifies our values is as important as providing quality service for heating and cooling systems.
*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Aire Serv® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.
(if you already have a resume on Indeed)
Or apply here.
Flexible schedules
Work more, earn more
Learn from the best
Residential and Commercial